Where only results or the outcome of the MDT/clinical review are provided over the phone with no clinical dialogue/advice, this does not meet the criteria for SMR00 recording.The distribution of information/patient care leaflets.Where time is set aside to review case notes (sometimes referred to as a Multidisciplinary Clinic or MDC) and no contact is made with the patient at that time.The contact complies with the Summary of SMR00 Rules.The call/contact is prearranged with the patient.A face-to-face contact would have been necessary if the telephone/video call had not taken place. The contact is in lieu of a face-to-face contact.The contact is for healthcare delivery purposes (eg advice, counselling etc) and not administrative purposes (eg making an appointment, relating the outcome of the case review, discharging the patient).The contact is auditable - a written note detailing the date and substance of the contact is made following the consultation and retained in the patients records.It may also be referred to as a telephone contact, telemedicine, teleconference or videolink, and must be recorded as an SMR00 if it meets all of the following criteria: DefinitionA virtual clinic is a planned contact by the Healthcare Professional Responsible for Care with a patient for the purposes of clinical consultation, advice and treatment planning.
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